Return and Refund Policy

Last updated: November 16, 2021

Thank you for shopping at Euro Bath and Tile.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Euro Bath and Tile (Pty) Ltd, 43 paul kruger street, Trichardt, Mpumalanga, 2300.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Euro Bath and Tile, accessible from www.eurobath.co.za
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return Rights

You are entitled to Return Your Order within 7 days without giving any reason for doing so.

The deadline for Returning an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of Return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: online@eurobath.co.za
• By phone number: 0172003025

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement unless items are returned damaged in a non-working state.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods are in perfect working condition

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods will be may be refunded according to the amount paid for them during purchase.

Returning Goods

Goods Logged for Return will be collected at the same address as initially delivered by a courier company nominated by Euro Bath and Tile (Pty) Ltd.

Goods must be packaged in original packaging that when delivered, Goods not properly packaged will not be collected

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: online@eurobath.co.za
• By phone number: 0172003025